How does folder access work? Can the app see everything on my phone?
No — File Sorter can only see the folders you explicitly hand it. When you tap “Add folder”, iOS shows the system file picker; whatever folder you choose (in iCloud Drive, On My iPhone, or Downloads) is granted to the app through a security-scoped bookmark. That grant covers that folder and its subfolders, nothing else.
You can remove a folder from File Sorter at any time, which revokes the app’s access to it completely.
Where do deleted files actually go?
Swiping left doesn’t destroy anything immediately. The file moves into File Sorter’s own Recently Deleted area, where it waits for 30 days. During that time you can restore it with one tap or purge it early. After 30 days it’s purged automatically and permanently — that’s the moment the storage actually counts as freed.
Photos deleted in Photo mode go to the iOS system Recently Deleted album instead, with the same 30-day window, managed by the Photos app.
I deleted something by mistake. How do I get it back?
Three ways, from fastest to slowest:
1. Right after the swipe, tap the undo pill at the bottom of the screen — or just shake your iPhone to undo.
2. During a session, step back through your swipe history to reverse earlier decisions.
3. Any time within 30 days, open Recently Deleted in the app, find the file, and tap Restore. It goes back exactly where it came from.
Why can’t Music mode delete songs directly?
Because Apple doesn’t allow it — iOS provides no API for any third-party app to delete songs or their downloads from your music library. Any app that claims otherwise is bluffing.
So File Sorter does the next best thing honestly: every song you swipe left lands in a playlist called “FileSort Cleanup”, and a guided screen shows you exactly how to remove those songs (and their downloads) inside the Music app. Downloaded songs are badged in the deck and dealt first, since they’re the ones taking up space.
I swiped “keep” on a file — why isn’t it showing up anymore?
That’s by design. When you keep a file, it “rests” for six months so your decks stay full of files you haven’t already decided about. If you want to re-review everything from scratch, open Settings › Review everything again and every kept file comes back into rotation.
How do I manage or cancel my Plus subscription (or free trial)?
Subscriptions are managed by Apple, not inside File Sorter. Open Settings › [your name] › Subscriptions on your iPhone, choose File Sorter Plus, and cancel from there. Cancel at least 24 hours before your trial or current week ends and you won’t be charged for the next period; you keep Plus until the period runs out.
Two things to know: the 3-day free trial converts to the $0.99/week subscription automatically unless you cancel, and deleting the app does not cancel a subscription. We also send an optional reminder notification the day before your trial ends, so a forgotten trial never becomes a surprise charge.
I bought Plus (or lifetime) but it’s locked again. How do I restore my purchase?
Tap Restore Purchases — it’s on the Plus screen and in the app’s Settings. Make sure your iPhone is signed in with the same Apple ID you used for the original purchase; Apple then re-verifies it and Plus unlocks at no charge. This works after reinstalling the app, on a new iPhone, or whenever entitlements get out of sync.
If it still doesn’t unlock, email us with roughly when you purchased and we’ll sort it out.
Does File Sorter upload my files, photos, or music anywhere?
No. There are no accounts and no servers — everything happens on your iPhone. Files in iCloud Drive are read through your own iCloud account. The only third party involved at all is Google AdMob, which serves ads on the free tier; the details are in our Privacy Policy. Upgrading to Plus removes ads entirely.
Still stuck?
Email support and you’ll hear back from the developer directly — usually within a day or two. Including your iOS version and a quick description of what happened helps a lot.
Email mattycaroro@icloud.com